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Condo management is a multifaceted service. A condo management professional is part financial advisor, part building maintenance person, and, as we discuss today, part community conflict resolution coach.
In this post, we discuss the interpersonal part of condo management, and offer 3 tips to help track and resolve resident conflicts and complaints.
Condo living is a great way of life, but condo community conflicts are quite common due to the diverse groups sharing the same living space. Some of these groups are less compatible than others: your single, 25-year old tenant will have very different noise, lifestyle, and living expectations than the married elderly couple next door. When these two disparate demographics shack up next door to one another, problems can arise!
Condo owners, investors, and board members swear by our conflict resolution services in large part because they’re so common! We have a proven track record of success with conflict resolution, which allows owners, investors, and board members to maintain their focus on other duties.
These are some of the complaints that your condo management team is forced to deal with on a daily basis:
Once the first complaint is filed, condo management will enter it into their records. Keeping records in this way ensures that the complaint will be addressed, and gives condo management a concrete date to refer to if a follow-up request is submitted. This “paper trail” gives peace of mind to residents and helps the condo management team stay organized.
Though every condo management company will operate according to their unique brand vision and company ethics, Mareka Properties (2000) Ltd recommends the following 3 best practices:
You can learn more about our condo management and conflict resolution services by visiting http://www.marekapm.com/condo-property-management/.